Answer
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our transportation services, booking process, pricing, payments, airport transfers, and more. If you can't find what you're looking for, our team is available 24/7 to assist you.
Booking & Reservations
How do I book a ride?
Booking is quick and easy. Simply visit our Book a Ride page, choose either Book a Trip or Book Hourly Service, enter your trip details, review your fare, and complete your reservation online.
Can I book transportation 24 hours a day?
Yes. Reservations can be made online at any time, and our services are available 24/7.
Can I schedule transportation in advance?
Absolutely. We encourage advance reservations to help ensure your preferred date and time are available.
Can I book a ride for someone else?
Yes. You may book transportation for family members, friends, clients, employees, or guests. Simply provide the passenger's information during the booking process.
Will I receive a confirmation after booking?
Yes. Once your reservation and payment are complete, you'll receive a confirmation email with your trip details. If a mobile phone number is provided, you'll also receive a text confirmation.
Pricing & Payments
How is my fare calculated?
For standard trips, your fare is calculated automatically using distance traveled at $4.50 per mile, applicable toll charges, and a $20 surcharge for trips scheduled between 9:00 PM and 7:00 AM. You'll see your total price before confirming your reservation.
What is the price for Hourly Chauffeur Service?
Hourly Chauffeur Service is $100 per hour with a minimum reservation of 3 hours.
Are additional passengers included in the fare?
The first 2 passengers are included in every reservation. Each additional passenger is $15, and the fee is automatically calculated during booking. This applies to both standard trips and Hourly Chauffeur Service.
Are there any hidden fees?
No. We believe in transparent pricing. Your total fare is calculated before you complete your booking.
Is full payment required?
Yes. Full payment is required to confirm your reservation.
What payment methods do you accept?
We accept secure online payments by major credit and debit cards. Additional payment methods, such as Zelle and Venmo, may also be available.
Airport Transfers
Which airports do you serve?
We provide transportation to and from Detroit Metropolitan Wayne County Airport (DTW), Capital Region International Airport (LAN), and Bishop International Airport (FNT). We also provide drop-off transportation to Chicago O'Hare International Airport (ORD) and Chicago Midway International Airport (MDW). Chicago pickup service is currently unavailable.
Do I need to provide my flight information?
If you're booking an airport pickup, we'll ask for your airline and flight number to help us prepare for your arrival.
Can I schedule transportation for early morning or late-night flights?
Yes. Our airport transportation service is available 24 hours a day, including holidays.
Vehicles & Passenger Information
Which vehicles are available?
Our fleet currently includes the Lexus TX 500h, Cadillac XT6, and Toyota Sienna. We'll recommend the most suitable vehicle based on the number of passengers, luggage, and your transportation needs.
Can I request a specific vehicle?
Yes. We'll do our best to accommodate vehicle requests based on availability at the time of booking.
Are child safety seats available?
Yes. Child safety seats can be added during booking for an additional fee of $20.
How much luggage can I bring?
During the booking process, you'll be asked to specify the number and type of bags you're traveling with so we can assign the appropriate vehicle.
Hourly Chauffeur Service
How does Hourly Chauffeur Service work?
Instead of booking a single trip, you'll reserve a professional chauffeur and vehicle for a set number of hours. Simply choose your reservation date, start time, and number of hours—the system automatically calculates your total reservation price.
Is there a minimum hourly reservation?
Yes. The minimum booking is 3 hours.
Can I make multiple stops?
Absolutely. Hourly service is designed for clients who need transportation between multiple destinations throughout the day.
Can I extend my reservation?
If your chauffeur is available, additional time may be added to your reservation. Please contact us as soon as possible if you need to extend your booking.
Service Areas
Where do you provide transportation?
We primarily provide transportation throughout the Greater Detroit Area. We also offer drop-off transportation to Chicago, but pickup service from Chicago is currently unavailable.
Can I travel outside your primary service areas?
Yes. We may be able to accommodate transportation outside our primary service area depending on your itinerary. Please contact us to discuss availability and pricing.
Changes & Cancellations
Can I modify my reservation?
We primarily provide transportation throughout the Greater Detroit Area. We also offer drop-off transportation to Chicago, but pickup service from Chicago is currently unavailable.
What happens if my plans change?
Our team will do its best to accommodate changes whenever possible. Please notify us as early as possible so we can assist you.
What if my flight is delayed?
If you've provided your flight information during booking, please notify us of any significant delays so we can coordinate your pickup accordingly.
Need More Help?
We're Here Whenever You Need Us
If your question isn't answered here, our team is always happy to assist.
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Still Have Questions?
Whether you're planning your first ride or you're a returning customer, we're here to make your transportation experience simple, comfortable, and worry-free.
Premium Private Transportation
Serving the Greater Detroit Area • Chicago Drop-Offs Available
24 Hours a Day • 7 Days a Week
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